FAQs
Frequently Asked Questions
- General FAQ
Once an order is agreed upon, it’s 50% down, and the remaining 50% is due upon completion. We’re here to support your design journey from start to finish. If you have any questions, don’t hesitate to reach out—there’s no such thing as a silly question.
Yes, various sizes and shapes can be used together in installations. We use two clay bodies, but they can’t be mixed. However, all tiles within a single tile line can be combined. Each tile line offers a wide selection of glazes to choose from.
Yes, you can buy online. Once you’ve decided on the glaze and shape, we can process your order through the studio or showroom. You can order glaze samples from our samples page, and we’ll send them to you. After you’ve chosen your tile shapes and glaze, you can place your order through the studio.
Our tile collections include options suitable for both floors and walls. You can order glaze colour samples directly from our website, and we will send them to you. We also offer a section featuring our tile shapes to help you explore the available options.
Once you have chosen your tile shape and glaze colour, you can place your order by contacting the studio. We would be delighted to help you with your tile project.
Since all our tiles are made on order, every order is custom-made for you. Therefore, we don’t accept returns. However, we do have a policy of no returns unless there’s a significant difference between what you ordered and what you received.